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Lorem Ipsum is simply dummy text of the printing and typesetting industry.

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Katie Fox

Katie Fox

Fashion Blogger
Melisa Edwards

Melisa Edwards

Food Critic
Richard Roe

Richard Roe

UX Designer
Janie Doe

Janie Doe

UI Designer

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Return Policy

 When returning product to Transuton Networks for any reason, you must first to contact Transuton Networks and obtain an RMA (Return Merchandise Authorization) number from the RMA department.

This can be initiated by e-mailing sales@transuton.com or by contacting your sales representative for the RMA request form .
The following information is required in order to complete the RMA request:

  • Contact name
  • Company name
  • Address
  • Phone number
  • Product part number
  • Product serial number
  • A brief description of the problem that is occurring with the product(s) to be returned.

All requests are processed within 48 hours.

Standard Replacement

For customers that agree to return defective product to Transuton Networks first, a Standard Replacement option is available. An RMA number must first be issued by an RMA representative. This RMA number will need to be referenced on the outside of the return shipment.
Transuton Networks receipt of the defective product, Transuton Networks will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product.
In the event the product returned to Transuton Networks has been Discontinued (i.e the product is no longer being manufactured by Transuton Networks but is still under warranty), Transuton Networks will, at its discretion, either repair or replace with recertified product.

Once you have obtained an RMA number

After obtaining an RMA number from Transuton Networks, you must send the product - freight prepaid - Items must be returned to address provided on RMA. All shipping labels must be clearly marked with RMA number, Please use a shipping company that can demonstrate proof of delivery. Transuton Networks does not accept responsibility for any lost shipments unless proof of delivery to Transuton Networks is provided.

Please note:
Product shipped to Transuton Networks must be properly packaged to prevent loss or damage in transit.

Transuton Networks will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
If you have any questions, please contact your sales representative or email to sales@transuton.com>>>

Contact Us


TRANSUTON NETWORK
4F,BD3,Huahan Technology Industrial Park, Pingshan St,
Pingshan,Shenzhen,China 518118
+86-755-89660529
info@transuton.com (7*24*365)
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